Customer Commitment Policy

We are committed to offering our customers the highest possible standards of service the bonding industry has to offer. We subscribe to the Platinum Rule: Treat others the way they want to be treated

Our commitment to you

We will:

• provide you with clear information about the products and services we offer and that of our Surety partners
• ascertain your individual requirements before recommending a bond
• not recommend a bond if one is not required
• encourage you to ask if there’s something you don’t understand
• look after your requirements before, during and after you have purchased a bond
• ensure you are advised well in advance of your bond renewal
• ensure you receive documents promptly
• listen and respond to any and all feedback, including ways to improve our service