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Customer Commitment Policy - Bond Surety

Customer Commitment Policy

We are committed to offering our customers the highest possible standards of service the bonding industry has to offer. We subscribe to the Platinum Rule: Treat others the way they want to be treated

Our commitment to you

We will:

  • provide you with clear information about the products and services we offer and that of our Surety partners
  • ascertain your individual requirements before recommending a bond
  • not recommend a bond if one is not required
  • encourage you to ask if there’s something you don’t understand
  • look after your requirements before, during and after you have purchased a bond
  • ensure you are advised well in advance of your bond renewal
  • ensure you receive documents promptly
  • listen and respond to any and all feedback, including ways to improve our service

Bond Surety - Questions? Email Us - Bond Surety

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Email:   Phone: 1-877-213-4545 or 416-484-4545   Fax: 416-900-0322   24-Hour Claims Service: 1-888-235-2447

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