CUSTOMER COMMITMENT POLICY
We are committed to offering our customers the highest possible standards of service the bonding industry has to offer. We subscribe to the Platinum Rule: Treat others the way they want to be treated.
Our commitment to you
Our goal is to provide you with the best insurance value with the right combination of coverage, service, and price. We also aim to provide you with great service that includes professional insurance advice, ongoing maintenance, and claims support. When any issue arises regarding your insurance coverage, we are here to advocate for you, using our knowledge and experience to best represent your individual interest.
Broker compensation is part of your insurance premium. With transparency in mind, we have listed the insurers and managing general agents that we represent and have included the range of compensation each provides as a percentage of your overall premium.
On occasion, we charge broker filing fees for policy services and administration. In addition, some insurance partners including wholesalers/managing general agents may charge policy fees in addition to the policy premium. All fees are disclosed to each client in advance and at the point of sale.
In order to maintain strong relationships with our insurance partners, we work with each to provide the type of business they desire. The Insurers noted above recognize our efforts through a Contingent (Profit) Commission contract. Payment of this Contingent (Profit) Commission may depend on a combination of growth, profitability (loss ratio), volume, retention and increased services that we provide on behalf of the Insurer. Contingent (Profit) Commission is not always guaranteed. Detailed information on Contingent Commission, is available on each company’s website.
CONFLICT OF INTEREST DECLARATION
We are proud to operate a fully independent insurance brokerage and we do not have any financial link that could be considered a conflict of interest including:
Any direct or indirect ownership interest by any insurer or financial institution or conglomerate
If you have any questions regarding our broker compensation or conflict of interest, please contact us by telephone: 1-877-213-4545 or email: firstname.lastname@example.org.
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